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Made to order in Epsom, Surrey · Delivered in 5–7 working days · Free click & collect
Made to order in Epsom, Surrey · Delivered in 5–7 working days · Free click & collect

Help & FAQs

Everything about ordering, sizing, delivery, fitting and finishing our mouldings — answered in full so you can get on with the job.

Ordering & Sizing

Working out what to buy, and how much of it.

How much skirting or architrave do I need to order?

Measure the total run of each wall in metres and add roughly 10% for mitres, waste and mis-cuts. Lengths are sold individually rather than by the metre, so round up to the next whole length. For architrave, allow one set (two legs and a head) per door opening. If you send a floor plan through the enquiry form we will work the quantities out for you.

What lengths are your mouldings supplied in?

Standard MDF skirting and architrave is supplied in 2.4m, 3.0m, 3.6m and 4.2m lengths depending on the profile. The available lengths are listed on each product page, and the price shown is per length rather than per metre.

Can you cut lengths to size for me?

We can cut to length on most profiles as a made-to-order service. It is usually more economical to order full lengths and cut on site, because cut pieces cannot be returned. Ask through the enquiry form before ordering if you need pre-cut lengths.

How do I choose the right height and thickness?

Height is a design decision — 95mm to 145mm suits most modern rooms, 167mm to 219mm suits Victorian and Edwardian properties with taller ceilings. Thickness matters practically: 18mm is standard, 22mm gives a heavier, more traditional reveal and clears most architrave leg thicknesses without a step. Read our sizing guide for thickness, height, width and depth explained.

Which profile should I choose?

Match the age of the property. Ogee and Torus profiles read as Victorian; Bullnose, Chamfered, Pencil Round and Square Edge read as modern; Bolection is the heaviest traditional option. If you are only replacing part of a house, match the profile you already have rather than the profile you like most.

Can you match a moulding I already have?

Yes — our made-to-match bespoke service replicates existing profiles from a sample offcut, a clear photo with a tape measure alongside, or a drawing. This is the usual route for renovation and extension work where the original profile is no longer manufactured.

Do you supply samples?

Not at the moment. Every product page shows a dimensioned profile drawing and in-room photos, and our team can talk you through heights and thicknesses on 01372 740777. If you need to match an existing moulding, use our bespoke matching service and we will work from your offcut or photo.

Do I need Fire Rated MDF?

Fire Rated (FR) MDF is normally specified for escape routes, communal areas in flats and HMOs, and anywhere Building Control has asked for a fire-rated finish. For a standard domestic room it is an upgrade rather than a requirement. Most of our ranges have an FR equivalent.

Delivery & Collection

Lead times, what happens on the day, and collecting from Epsom.

How long does delivery take?

Orders, including made-to-order lengths, are delivered within 5–7 working days (Monday to Friday, excluding bank holidays). Bespoke matched profiles take longer — typically up to 14 days in production — and we confirm the lead time when you order. Collection from our Epsom workshop is free and usually ready within 3–5 working days.

How much does delivery cost?

Delivery is calculated at checkout based on your address and the total length of the order — mouldings travel as long, awkward loads, so the cost reflects the length as well as the weight. The exact figure is shown before you pay.

Do you deliver across the UK?

We deliver to England, Wales and Scotland. Delivery is from £30 (London and Surrey), £34.55 (Wales), £41.45 (rest of England) and £51.45 (Scotland, including the Highlands and Islands), shown at checkout when you enter your postcode. We can’t currently deliver to Northern Ireland, the Isle of Man or the Channel Islands. Call us if you need a pallet quote or want to arrange collection.

What happens on the day of delivery?

Deliveries are kerbside by a single driver, between 7am and 6pm. Someone needs to be there to take the goods in and check them, as long lengths cannot be left unattended. You will get a notification from the carrier with the date. Please report any transit damage to us within 24 hours, with photos.

Can I collect my order instead?

Yes — Click & Collect from our Epsom factory is free on every order. Choose it at checkout and we will email you as soon as the order is picked and ready. Bring the confirmation email and a vehicle long enough for the lengths you have ordered.

What if something arrives damaged?

Check the lengths before you sign for them where you can. If anything is damaged, photograph it and contact us within 24 hours of delivery and we will replace the affected pieces.

Fitting & Finishing

What to do once the mouldings are on site.

Do your mouldings come primed?

Choose primed or unprimed on the product page. Primed boards arrive with a factory primer coat and need a light sand, filling at joints and fixings, and two topcoats; unprimed boards are for priming on site. Nothing is supplied finish-painted.

What paint should I use on MDF?

Any good-quality water-based or oil-based trim paint over the factory primer. Sand lightly between coats and pay attention to cut ends, which are more absorbent than the faces and will need extra primer before topcoat.

Should I paint before or after fitting?

Most fitters prime and give one topcoat before fitting, then fill, caulk and apply the final coat once everything is fixed and the joints are closed. It gives a much cleaner line than painting everything in place.

How should I fix skirting to the wall?

Grab adhesive on a flat, dry masonry wall, or adhesive plus pins into studs on a stud wall. Avoid fixing into the very top or bottom edge where the board is thinnest. We stock the adhesive and filling knives alongside the mouldings.

Can MDF be used in bathrooms or kitchens?

Yes. All our MDF mouldings are machined from moisture-resistant grade MDF, so they suit bathrooms, kitchens and utility rooms. Seal all cut ends thoroughly and avoid standing water.

How does flexible skirting work on curved walls?

Flexible mouldings are made to bend around bay windows, curved walls and columns without steaming or kerfing. Fix from the centre of the curve outwards with adhesive, holding it in place until it grabs. There is a fitting guide in our blog.

Do I need plinth blocks or rosettes?

They are optional. Plinth blocks give a traditional stop where architrave meets skirting and remove the need for a scribed joint; rosettes do the same at the corners of an opening. Order them at the same time as your mouldings so the finish matches.

Materials & Sustainability

What our mouldings are made from.

MDF or softwood — which should I choose?

MDF is dimensionally stable, has no knots or grain to bleed through paint, and takes a crisp machined profile — it is the right choice for anything being painted. Softwood and hardwood make sense where you want a stained or natural timber finish.

Is your timber sustainably sourced?

Yes — our timber and boards are FSC and PEFC certified. Certification documentation can be supplied for specification and Building Control purposes on request.

What species is your cladding available in?

Larch, Thermowood, Western Red Cedar and Oak, in a range of profiles and sizes. Cladding is machined in-house, which is what keeps turnaround times short.

Do you supply to the trade?

Yes. A large part of our work is with builders, joiners and architects, including made-to-match runs for renovation projects. Ask about a trade account through the enquiry form.

Payment, Returns & Account

The administrative side of an order.

Are your prices inclusive of VAT?

Prices shown on the site include VAT at the prevailing UK rate. A full VAT invoice is issued with every order.

What payment methods do you accept?

All major credit and debit cards, plus Shop Pay, Apple Pay and Google Pay for a faster checkout. Express payment options appear in the cart and at checkout.

Can I change or cancel my order?

Contact us as quickly as possible. Standard stock items can usually be changed or cancelled before they are picked. Made-to-order and bespoke items go into production straight away and cannot be cancelled once cutting has started.

What is your returns policy?

Unused, undamaged stock items can be returned within 14 days of delivery — return carriage is at your cost and there is no restocking fee. Made-to-order, cut-to-length and bespoke items are machined to your specification and are non-returnable unless faulty or damaged, in which case we replace them at our cost.