Refund policy

Refund Policy

MR Mouldings Ltd trades in line with UK consumer law and accepts returned goods under the following conditions:

1. Change of Mind or Incorrect Order

If you have accepted delivery and decide that you have changed your mind or have ordered the incorrect product:

• Stock Items: We are happy to accept returns of stock items provided that:
• Notification: You notify us within 14 days of receiving your order using the returns form below or by telephone. You then have a further 14 days to return the goods.
• Condition: Items must be returned in new, unused condition and in their original packaging.
• Return Costs: Return postage must be covered by you. We do not charge restocking or handling fees.
• Made To Order (MTO) Products: Please note that items described as Made To Order (MTO) on the product page are custom-manufactured to your specifications. As such, they cannot be returned, cancelled, or refunded once production has started, unless faulty or damaged.

2. Damages During Transport

Occasionally deliveries can be damaged in transit. If this happens:

• Please contact the courier firm immediately, quoting your tracking number, and provide pictures and full details of the damage.
• You must also notify us as soon as possible so we can support the claims process.

3. Faulty, Defective, or Incorrect Items

If your order arrives faulty, damaged, or not as described:

• We will first offer a replacement at our cost.
• If you would prefer a refund instead of a replacement, please inform us, and we will make the necessary arrangements.

4. Refund Process

Once your goods have been accepted back and the correct returns process has been followed, we will issue a refund to your original payment method, less the cost of delivery (unless the item is faulty or defective).