Tulip Set-up Fee

At a glance

• £120 including VAT for each Tulip product (profile) in your order.
• Once per profile, per order. Ten lengths or a hundred, in any size or finish of that product, the fee is the same.
• Free when your product order is £500 or more. The set-up fee itself does not count towards the £500.
• Made to order: no returns or refunds unless damaged or faulty.
• Shown before you pay: on the product page, in your basket, at checkout and on your order confirmation and invoice.

Why is there a set-up fee?

Every Tulip moulding is machined to order. Before the first length of a profile can be run, the cutters for that profile have to be fitted, and the machine set up and tested. That work is the same whether you order one length or a hundred, and the set-up fee covers it.

On larger orders, the set-up cost is absorbed into the order. That is why set-up is free once your product order reaches £500.

Which products does it apply to?

The fee applies to products in our Tulip range. Every one of them shows the set-up fee panel on its product page, above the Add to cart button, before anything is added to your basket. If a product page does not show the panel, the fee does not apply to it.

What counts as one profile?

A profile is one Tulip product, for example The Broughton Victorian Tulip Panel Mould. Every size, length and finish of that product is covered by one fee.

Two different Tulip products, for example a Tulip panel mould and a Tulip skirting board, are two profiles and carry two fees, unless your product order is £500 or more.

When is set-up free?

When your product order is £500 or more, set-up is free: every set-up fee in the order is removed.

• The £500 is the total of the products in your basket at the prices you pay, including VAT.
• The set-up fee does not count towards the £500, and neither does delivery.
• All products count, not just Tulip ones. Adhesives, tools and other mouldings in the same order all help you reach £500.

The product page shows how far you are from £500, for example “Add £120.00 more in products for free set-up”.

Examples

If you change your basket

The basket keeps the fee up to date as you shop:

• Add products that take you to £500 or more, and the fee is removed.
• Remove or reduce products so you drop below £500, and the fee is added back.
• Remove the last length of a Tulip product, and its fee goes with it.

The fee cannot be removed from the basket on its own. It follows the Tulip product it belongs to. When you press Check out, your basket is checked again, so the amount at checkout is always correct.

Cancellations

Tulip mouldings are made to order.

• If you cancel before your order goes into production, we refund it in full, including the set-up fee.
• Once production has started, made-to-order items cannot be cancelled, and the set-up fee is not refundable. The set-up work will already have been done.

To cancel, contact us as soon as possible. The earlier you tell us, the more likely it is that production has not started.

Returns and faulty items

• All Tulip mouldings are made to order. We do not offer returns or refunds on them, including for a change of mind, unless they arrive damaged or faulty. See our Returns & Refunds policy.
• Faulty or damaged Tulip items: report them within 24 hours of delivery with photos, and we will replace them at our cost. We do not charge a set-up fee again for a replacement.
• If your order qualified for free set-up and we later refund part of it, for example because of a quality issue, set-up stays free. We will not charge the set-up fee afterwards, even if the rest of the order comes to less than £500.

Questions

If you are not sure whether the fee applies to your order, or how close you are to free set-up, get in touch before you order and we will help.

Call 01372 740777 (Monday to Friday, 7:30am to 5pm), or email customerservice@mrmouldings.co.uk.

This policy forms part of our Terms of Service. It does not affect your statutory rights.